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This e-book looks at the challenges and offers some recommendations for creating long-term and sustainable relationships with customers using electronic service delivery. They look at the public sector, service in a large utility organization, theMoreThis e-book looks at the challenges and offers some recommendations for creating long-term and sustainable relationships with customers using electronic service delivery. They look at the public sector, service in a large utility organization, the banking industry, legal practices etc. In all they demonstrate the range of issues and developments that concern both academics and practitioners E-Service Quality. Managing Service Quality, Volume 13, Issue 6. by Shirley-Ann Hazlett
